Refund Policy
1. 14-day money-back guarantee
If a subscription does not suit you for any reason, you can ask for a full refund within 14 days of its first payment. You do not have to give a reason. The guarantee covers every paid plan, monthly or yearly, and every buyer, wherever you live.
The guarantee covers the initial purchase. Renewal charges do not start a new 14-day period, but we may still refund a renewal at our discretion. You ask for it the same way: press “Request a refund” or write to billing@extops.dev with the order number.
2. How to request a refund
- Write to us. On the plan page of the web app (app.extops.dev/settings/plan), press “Request a refund”: under “Manage subscription”, or next to a payment in the payment history. You can also write to billing@extops.dev. Include your order number; a reason is welcome but not required.
- Processing. We process a refund request within 7 days. The money goes back to the original payment method. When it shows on your card or bank statement depends on your bank and the payment provider.
3. Your statutory rights
Your statutory consumer rights, including any withdrawal or cancellation period required by the law of your country of residence, are not affected by this policy and always take precedence over it. If you buy from the European Union, you keep the 14-day right of withdrawal from a digital service: we do not ask you to waive it when you pay, and a request within 14 days of the initial purchase gets a full refund.
4. Subscriptions
You can cancel a subscription at any time on the plan page of the web app (“Manage subscription”). Cancelling stops future charges, and your plan keeps working until the end of the period you have paid for. Outside the 14-day guarantee we do not refund unused time within a billing period, unless the law requires it or we agree to refund a renewal (section 1). The Free plan involves no payment, so there is nothing to refund. Auto-renewal and cancelling are described in the Terms of Service.
5. Exceptions
We may decline a refund request when there is evidence of fraud, abuse of this policy or other manipulation.
6. Seller and contact
Ext Ops Panel provides the service. Subscriptions are sold by Pixel Rainbow Inc., 700 North Fairfax Str., STE 614, Alexandria, VA 22314, USA, the merchant of record, through the EasyPay platform; card payments are processed by Stripe. Refunds are made through the seller to the original payment method.
Payments and refunds: billing@extops.dev. Other questions: support@extops.dev.